traveling from Miami to Lima on Saturday March 21 even when I reserve the seats upfront I got the last row on the appropriate aspect because of the window along with the seat did not shift generating my flight complicated ., on the way back again on flight # 918 the service was worst. from the check in I had to open up my match instances to even up the weigth . when I present to pay for the 3 additional kilos they try and cost me $ one hundred eighty.00per accommodate case. avoiding to pay for $ 480.00 I had to go on he ground to move about my belongins ,I had to return to the counter simply because out seats ( we ended up # 10 on line at check in ) were separates, after that we experienced to keep going for walks on the gates because the counter personnel never ever gave us the gate amount, ( when i ask concerning the gate information and facts to another amercian ailines employee in gate 26 he pointed to the gate screan ) this time the seats felt more compact that typical , the foodstuff was terrible, the bread was so hard , the lettuce on the salad appear outdated , I returned the food stuff the same way which i received it, the light turns off when im looking at severeal moments that I had to keep my finger around the switch to continue reading through immediately after 5 awful several hours I obtained on the conclusion that I wont travel on American Airways once more
You will find a middle aged African American lady with a brief hair Reduce and Eyeglasses at your Philadelphia Airport site who refused to present me her whole name when I asked for it as a result of her despicable Frame of mind. She finally explained to me her name was “D†and hid her identify badge as she stated this. “D†would not have earned a career in client service and particularly not with your firstclass sign in place where by I encountered her. As I rushed previous the lengthy TSA line to your self service ticketing counter with only 40 minutes until finally my flight departed I used to be pleased to view there was a cost-free kiosk. I began to retrieve my reservation and halfway through this process “D†walked nearly me and mentioned “This is for first class travellers only†I appeared up through the monitor puzzled simply because there wasn’t any indicator or indicator which the kiosks were being first-class kiosks and Also I wondered how “D†understood I used to be or was not top quality and why she would make these kinds of an assumption. I replied “Excuse me?†“D†condescendingly said “These kiosks are for top notch passengers onlyâ€.
I are an AA buyer for over 25 years. Your service has become disappointing to state the the very least. It really is in all parts of service from check in to , tavel to baggage managing.
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My partner And that i experienced flight reservations for today (March 15, 2014) and More Bonuses following a regime coronary heart scan on Wednesday of the 7 days, he was diagnosed that has a severe coronary heart difficulty. On Friday, March fourteen, 2014 he had to possess a heart catherization and it absolutely was unachievable for us to go on our vacation. I known as American Airlines Customer Service and was properly told “tough luckâ€.
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I would favor to fly this Monday vs Sat but was explained to I would be charged a cost. That’s unbelievable , thinking about I have been flying with American for more than 6 yrs and would hardly ever take into account traveling with any person else ever.
Finally we been given all of our baggage and naturally amongst my luggage was not there. As predicted it had been lost, my sons vehicle seat was shed. The identical females that had lied previously spelled out that it needed to be there, scanned in.
On seven/19/2013 I flew by way of American airlines from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Well worth airport. I'd the worst experience I've ever had With all the American Airways representatives there and when I known as shopper service they have been no help both. First, a person of one's Reps despatched us to the incorrect gate; I had to talk to a representative wherever our flight would be departing from simply because a gate selection was not on my boarding go. We went for the gate instructed and were despatched to the incorrect gate, due to the fact we have been at the incorrect gate we didn't listen to our departing flight data causing us to miss out on our flight. We went to the counter requesting a status of our flight since we had listened to absolutely nothing, one AA attendant at the station was not ready to appear everything up for the reason that she was typing or executing something else. I described to her that it was significant because we could miss our flight. She didn’t care. Even though there was an extended line of folks waiting to speak with the only real AA rep out there. I waited in line for so long as I could, I then observed an AA agent going for walks by and I ended her for help, she said there was nothing she could do and sent us to another AA desk. We went to that desk and we ended up explained to our plane was proper there exterior on the brink of just take off Which they'd not let us on the plane simply because if they known as the AA Reps about the plane and question them to look ahead to us it will make Most people crazy?
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I had some very constructive guidance to provide them with to stop this Later on, but was not able to ascertain contact with them.
I can't obtain the complaint section from the American Airways Site to work. So this is the only location i can discover to article my facts right before mailing it to your cooperate Workplace.
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I am standing at American airlines counter in McAllen, Tx expecting a lodge voucher 3 hrs following landing from Flight 5783 that was redirected because of terrible weather over Queretaro.